Klarna says AI drive has helped halve staff numbers and boost pay

Klarna has claimed that AI-related savings have allowed the buy now, pay later company to increase staff salaries by nearly 60%, but hinted it could slash more jobs after nearly halving its workforce over the past three years.Chief executive Sebastian Siemiatkowski said headcount had dropped from 5,527 to 2,907 since 2022, mostly as a result of natural attrition, with departing staff replaced by technology rather than by new staff members.The figures add to the impact of an internal artificial intelligence programme, which had steadily reduced its use of outsourced workers including those in customer service, with technology now carrying out the work of 853 full-time staff, up from 700 earlier this year.It meant the company, which was founded in Sweden in 2005, had managed to increase revenues by 108% while keeping operating costs flat. Siemiatkowski told analysts on an earnings call on Tuesday that it was “pretty remarkable, and unheard of as a number, among businesses”

Ocado shares fall 17% after US partner announces warehouse closures

The value of online grocer Ocado has fallen sharply after Kroger, it’s major partner in the US, announced the closure of three warehouses using the UK company’s high-tech equipment.Ocado signed a deal to build 20 automated warehouses – known as customer fulfilment centres – for Kroger, the US’s fourth largest retailer, in 2018. Eight of those facilities are currently operating with two more planned for next year. The deal was seen as a major part of Ocado’s plan to sell its online grocery delivery technology internationally.However, on Tuesday, Kroger said sites in Frederick in Maryland, Pleasant Prairie in Wisconsin, and Groveland in Florida would close in January

Cloudflare says ‘incident now resolved’ after outage causes error messages across the internet – as it happened

The firm has just issued an update saying it believes the incident over.A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.I’ve just quickly tested several key sites which are loading again.Key sites around the world went down, some for a few hours, after a widely relied-upon Internet infrastructure company suffered an unknown issueThe outages took place in the early hours of US morning and during UK business hoursIt affected users of everything from Spotify, ChatGPT, X, Zoom, Microsoft Teams and Canva to retail websites of Visa, Vodafone and Vinted and UK grocery chains Asda and M&S

Cloudflare outage causes error messages across the internet

A key piece of the internet’s usually hidden infrastructure suffered a global outage on Tuesday, causing error messages to flash up across websites.Cloudflare, a US company whose services include defending millions of websites against malicious attacks, experienced an unidentified problem that meant internet users could not access some of its customers’ websites.Some site owners could not access their performance dashboards. Sites including X and OpenAI suffered increased outages at the same time as Cloudflare’s problems, according to Downdetector.The outage was reported at 11

England call up Noah Caluori for Argentina Test after triple injury blow

England have been hit by a triple injury blow before their final autumn Test with Ollie ­Lawrence, Jamie George and Tom Roebuck all ruled out of the game against Argentina on Sunday. The 19‑year-old uncapped wing Noah Caluori has been called into the squad and could profit from ­Roebuck’s absence.All three injured players started the 33-19 win against the All Blacks on Saturday, forcing Steve Borthwick into a significant reshuffle as his side targets an 11th successive victory and a clean sweep of four November Tests for the first time since Eddie Jones’s first autumn in charge in 2016.As revealed by the Guardian, Lawrence’s participation to face the Pumas was in grave doubt after he picked up a hamstring injury in the closing stages of the win on Saturday. His absence is a blow to Borthwick given how his centre partnership with Fraser Dingwall has blossomed

I can’t remember ever being so confident at the start of an away Ashes series | Mark Ramprakash

It’s the Ashes in Australia and that is a series England have become used to losing, so much so that even Jimmy Anderson, the greatest English Test wicket‑taker of all time, has the home side as favourites. But if Australia have ever been there for the taking, it is now. Looking at how the two sides are shaping up before the opening game I feel punchy about England’s chances: the team are strong, settled, and I think that if Ben Stokes plays all five Tests they will win the Ashes and win them comfortably. I can’t remember ever being so confident before an away Ashes.That confidence is based on a strong group of seamers and a top seven that have now played a lot of Test cricket and have a lot of runs under their belt