Public services complaints in England soar by more than a third since 2016 – study

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Complaints about public services have soared by more than a third since 2016 with substantial jumps in relation to benefits, prisons, the NHS and higher education, according to a leading thinktank,Demos, a cross-party organisation, found that between 2015-16 and 2023-24 complaints across key public services increased steadily by evermore than 100,000 from 309,758 to 425,624 – aside from a sharp drop during the pandemic,It said complaints about the Department for Work and Pensions doubled over this period, and those about higher education rose by 70%,The thinktank released the findings ahead of the publication of its year-long taskforce study into the future of public services with a final report launching this week, saying that politicians urgently need to embrace reform to rebuild trust,It found NHS written complaints rose during the period by 20% to 241,922, doubled at DWP to 120,509 and were up 94% in prisons and probation to 4,575.

In higher education, they rose 69% to 3,137,Areas where complaints were broadly flat were local government at 15,438 and social care at 2,982,Alongside the data, the Demos report will call for the running of public services to be devolved away from central government to give communities greater flexibility and discretion over methods of delivery,Speaking about the complaints data, Polly Curtis, chief executive of Demos, said: “At their very worst, public services feel like a battleground, in which citizens feel they have to fight to get what they need,It’s not helping people, it’s horrible for those who work in public services and it’s happening at a time when public sector productivity is declining.

It also adds to the rising sense of distrust in the state and politicians.“The solution is to engage with citizens, communities and local leaders to fundamentally change the way that we deliver public services, building stronger relationships between those that use public services and those that run them.Our taskforce has found that if we liberate frontline professionals and devolve power to local places – with appropriate accountability measures in place – we can build better services and rebuild trust between politicians and the public.”The report argues that getting public sector productivity back to pre-pandemic levels requires a new model of “liberated” service delivery in which frontline workers are given more power, flexibility and discretion over how they help people.Its analysis estimates that if public services were to be returned to their pre-pandemic productivity levels by 2033 this would deliver £41bn in additional output a year.

It highlighted an idea called the “liberated method”, developed by Changing Futures Northumbria in Gateshead, which gives greater freedom to caseworkers as long as they follow two broad rules: “stay legal” and “do no harm”,The taskforce was advised by experts including Victor Adebowale, chair of the NHS Confederation, Simone Finn, former deputy chief of staff to Boris Johnson, Patricia Hewitt, former Labour health secretary, and Jonathan Slater, former permanent secretary at the Department for Education,It is due to be launched at a future public services summit later this week, addressed by Georgia Gould, the minister for public services reform,Since taking office, Keir Starmer has made clear one of his priorities is fixing crumbling public services, accusing the last Conservative governments of overseeing a decline in standards,He has faced a crisis in prisons, with not enough spaces in jails and prisoners being released earlier in their sentences, and huge waiting lists in the health service, exacerbated by Covid.

However, the data shows complaints about many public services were rising even before the pandemic.Last week, Starmer said he was prepared to reform public services to get improvements, alongside investing more money in them.“Given the unprecedented challenges we have inherited we will not achieve this by simply doing more of the same which is why investment comes alongside a programme of innovation and reform,” he said.In response to the report, Gould said: “After the last 14 years, people are too often left feeling like they are going into battle when using public services.“This government has a relentless focus on delivering for people.

We won’t make policy in a closed room in Whitehall but in partnership with communities and those delivering services on the frontline.“We will get behind the public sector innovators and give them the tools and support they need to put people first.”
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José Pizarro’s Christmas recipe for seafood fideuà

Bring a taste of the Spanish coast to your kitchen with this vibrant dish that captures the essence of Spanish cookery. Treat yourself to a glass of fino while the pasta soaks up the saffron-rich shellfish broth, smoked pimentón and juicy tomatoes, while the monkfish, squid, prawns and clams come together in one pan for a beautifully simple, rustic meal. This is definitely one to enjoy with friends and family.Prep 15 minCook 30 minServes 4-63 tbsp olive oil 1 large onion, peeled and finely sliced2 large tomatoes, halved, grated and skins discarded3 garlic cloves, peeled and finely sliced1 pinch saffron strands ½ tsp smoked pimentón 8 baby squid, cleaned, or 2 medium squid, cleaned and sliced300g monkfish tail, cut into chunks250g fideuà pasta, or broken vermicelli 500ml good shellfish stock Sea salt and black pepper 8 shell-on prawns 250g live clamsPut the oil in a large, shallow casserole or paella pan on a medium heat, add the onion and saute gently for five minutes, until softened. Add the tomatoes and garlic, cook for a minute more, then stir in the saffron and pimentón

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Rachel Roddy’s recipe for red cabbage, apple and chestnut pie with ricotta pastry | A kitchen in Rome

A smooth head of cabbage is much more useful, I think, than a bag of leaves as a quick salad option. With just a bit of shredding, salt and a few scrunches, a quarter of a cabbage becomes a voluminous and bright slaw. It is only slightly more work to pull out the box grater to add a coarsely grated carrot, apple or small amount of fresh horseradish to the shredded heap. Alternatively (and this is a suggestion from the wonderful Margaret Costa), chopped dried apricots, walnut halves and orange segments are extremely nice in a cabbage salad, maybe dressed with olive oil, red-wine vinegar, honey and lemon zest.The Macedonian-British writer Irina Janakievska, meanwhile, has introduced me to the pleasure of grated beetroot with a mass of salted cabbage

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Mulled cider recipe by Bert Blaize and Claire Strickett

Warming, Christmassy spices work so much better with sharp, mouth-smacking cider than with wine, and the result is less alcoholic, too – ideal for anyone pacing themselves over the long party season.Serves about 20lemons 2clementines 3cinnamon sticks 2 cloves 6 star anise 2 cardamom pods 2, lightly crushed with the flat of a large knifevanilla pods 2, split lengthwaysfresh ginger 50g, finely choppedgood, dry cider 4 litres dark brown sugar 500g, or less, to tastePeel the lemon in large strips, being careful to leave behind as much of the pith as possible. Peel the clementines, reserving the flesh. In a heavy-based frying pan over a very low heat, toast the lemon peel, clementine peel, cinnamon, cloves, star anise, cardamom, vanilla and ginger for about 10 minutes, constantly moving everything around in the pan so nothing can catch and burn. Once the aromas of the spices start to fill the air, tip into a bowl and set aside

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Marie Mitchell’s jerusalem artichoke fritters with clementine sauce recipe

For the season that often screams indulgence, I like to search out the light, and these fluffy fritters are a delight that even my toddler will devour. They pair perfectly with the citrus of the moment, but you can easily substitute for other orange varieties, and still get that delicious sweet tang.Serves 4 as starters, or 6-8 as canapésjerusalem artichokes 250g, scrubbed and gratedcarrot 1 medium, peeled and gratedbrown onion 1 small, thinly slicedcornmeal 30g plain flour 70g salt ½ tsp white pepper ¼ tspallspice ¼ tsp all-purpose seasoning ¼ tsp garlic 2 cloves, peeledeggs 2 sunflower oil for fryingseedless clementines 250g, peeled weightghee or unsalted butter 10g lemon juice 1 tsp ground ginger 1 tsp salt a pinch cornflour 1 tspPlace the grated jerusalem artichokes and carrot, and sliced onion in a mixing bowl.Add the cornmeal, flour, salt and spices, before grating in the garlic and mixing through with a spoon.Whisk your eggs and fold into your bowl with the artichoke mix

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Nigel Slater’s recipe for speck and parmesan muffins

If you don’t mind a bit of last-minute cooking, may I suggest you serve these warm? Light, cheesy, rosemary-scented little cakes, they are infinitely more delicious when served from the oven, like their sweet cousin, the madeleine.You could bake them an hour before you plan to eat, keeping them warm in the switched-off oven or, should the oven be busy, wrapped loosely in tin foil still in their baking tin. Ideally, though, they are meant as breakfast muffins, something to serve on Boxing Day morning.Makes 12plain flour 275gcaster sugar 1 tbspbaking powder 2 tspapple 1, medium-sizedeggs 3yoghurt 175mlspeck 200gparmesan 75g, finely gratedTo finishparmesan 1 tbsp, finely gratedrosemary leaves 1 tbsp, choppedpine nuts 2 tbspSet the oven at 180C fan/gas mark 6.Line 12 bun tins with paper muffin cases

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Parmesan biscuits recipe by Matt Christmas

We have been making these at Chez Bruce for many years. I think the recipe was originally based on one from the Baker & Spice deli in London – sadly no longer open. The biscuits are best started at least a day before needed as the soft dough needs to firm up in the fridge before slicing and baking.They’re delicious with champagne, dry sherry, or even an off-dry riesling.Makes about 30 biscuitsparmesan 175g, finely gratedunsalted butter 160g, softenedsalt ½ tspbaking powder ¾ tspsmoked paprika ½ tspcayenne ¼ tspfreshly ground black pepper a littleplain flour 200gegg 1, beatennigella, sesame and caraway seeds 60-70g (total weight)sea saltMix together the parmesan, butter, salt, baking powder, paprika, cayenne and black pepper